Shipping – Defirefly - Best Paint By Numbers Kits

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Shipping

Due to the possibility of COVID-19 related, shipping may be delayed for 3-5 days.

For custom kits, please allow 3-5 business days processing time as these are very labor intensive and crafted only for you.

Orders are shipped on business days only (Monday-­­Friday). We are not responsible for refunding the cost of shipping due to postal service delays.

International shipping is available. Shipping and handling times will vary by location. Please allow 10 to 30 business days for your international package to be delivered.

Ship from our Australia’s Warehouse
⭐ C/O Warehouse 2, 54 Ferndell St, South Granville 2142 AU
⭐ 1-5 Felstead Drive, Truganina, Victoria, 3029 AU

Ship from our U.S. Warehouse
⭐ C/O 18501 Arenth Ave, City of Industry, CA 91748
⭐ C/O 2125 Gateway Blvd, Hebron, KY 41048
⭐ C/O 300 W Airtex Blvd, Suite 200, Houston, TX 77090

United States: 8-20 days

Australia: 10-20 days

Canada: 10-20 days

United Kingdom: 12-20 days

South Africa: 6-8 days

Hungary: 8-12 days

New Zealand: 7-10 days

Germany: 8-12 days

Ireland: 8-15 days

Japan: 3-5 days

Finland, Sweden, Norway: 14-24 days

France, Netherlands: 12-24 days

Rest of the World: 14-30 days

 

PLEASE NOTE

* Customized products need more 3-5 business days to be processed.

* After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouses.

* Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.

* Process time and shipping time may be longer due to any holiday.

 

Shipping FAQ

 

-What shipping provider do you use?

You can expect to receive your package(s) through your local carrier (USPS or FedEx if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

-Why is my tracking info not updating?

Nothing to worry about, this is perfectly normal! When your order is in transit and moving between countries, tracking will be very slow to update (the packages are on shipping containers in the middle of the ocean!).

-I just placed an order, when will it ship?

Please allow 4 - 12 business days of processing and production time for your order to ship out.

-Can I cancel my order?

You are able to cancel your order with no penalty! 

Please refer to our Return Policy section here.

-If we still haven't managed to answer your question please feel free to contact us by email:I have a question that wasn't answered, can you please help?

service@defirefly.com

We will do our best to reply within 24 hours!